Privacy Policy

Information We Collect

When you use our services or browse our website, we gather different types of information depending on how you engage with us.

Personal Information You Provide

This includes details you share directly when registering for courses, contacting us, or using our budget negotiation tools:

• Name and contact details (email address, phone number, postal address)
• Financial information relevant to budget negotiation training scenarios
• Educational background and professional experience when applying for programs
• Payment information for course fees and services
• Communication preferences and feedback you provide

Information Collected Automatically

Our website collects certain technical data when you visit:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our site
• Referring website and search terms used
• Interaction patterns with our educational content

How We Use Your Information

Your data helps us deliver quality educational experiences and improve our services. Here's what that actually looks like in practice.

Purpose	Details
Course Delivery	Managing enrollments, providing learning materials, tracking progress, issuing certificates
Communication	Sending course updates, responding to inquiries, sharing relevant educational content
Service Improvement	Analyzing usage patterns, identifying technical issues, enhancing user experience
Payment Processing	Handling transactions securely, maintaining financial records, processing refunds
Legal Compliance	Meeting regulatory requirements, protecting against fraud, responding to legal requests

We focus our data use on what genuinely benefits your learning experience. If we want to use your information for something beyond what's outlined here, we'll ask for your explicit permission first.

Data Sharing and Disclosure

Sometimes we need to share information with trusted partners to keep our services running smoothly.

Service Providers

We work with companies that help us deliver our educational programs:

• Payment processors for secure transaction handling
• Cloud hosting services for platform infrastructure
• Email service providers for course communications
• Analytics tools to understand how people use our site

These providers can only use your data for specific tasks we assign them, and they're bound by confidentiality agreements.

Legal Requirements

We may disclose information when Australian law requires it, including:

• Responding to court orders or subpoenas
• Cooperating with law enforcement investigations
• Protecting against fraud or security threats
• Enforcing our terms of service when necessary

Business Transfers

If quirestanv merges with another organization or sells assets, your information might transfer as part of that transaction. You'd receive notice before your data moves under different privacy terms.

Your Privacy Rights

Under Australian privacy law, you have several rights regarding your personal information. Here's what you can do and how to exercise these rights.

Access and Correction

You can request a copy of the personal data we hold about you. If something's incorrect or outdated, let us know and we'll fix it promptly. Send your request to info@quirestanv.com with "Data Access Request" in the subject line.

Data Portability

Want your information in a format you can use elsewhere? We'll provide your data in a commonly used, machine-readable format when technically feasible.

Deletion Requests

You can ask us to delete your personal information, though we might need to keep certain records for legal or legitimate business purposes. We'll explain any limitations when responding to your request.

Marketing Communications

You control whether you receive promotional emails from us. Every marketing message includes an unsubscribe link. Click it and you're off the list immediately. We'll still send essential service-related communications about courses you're enrolled in.

Complaints Process

If you're concerned about how we've handled your information, contact our privacy team first. We're committed to resolving issues directly. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Data Security

We protect your information using industry-standard security measures, though no system is completely foolproof.

Technical Safeguards

• Encryption for data transmission and storage of sensitive information
• Regular security audits and vulnerability assessments
• Secure authentication protocols for account access
• Firewall protection and intrusion detection systems
• Regular software updates and security patches

Organizational Measures

Our team follows strict protocols:

• Limited access to personal data based on job requirements
• Confidentiality agreements for all staff members
• Regular privacy and security training
• Incident response procedures for potential breaches

If a data breach occurs that poses serious harm, we'll notify affected individuals and the OAIC as required by Australian law.

Data Retention

We keep your information only as long as needed for legitimate purposes.

Data Type	Retention Period
Course enrollment records	7 years after completion for accreditation purposes
Financial transaction data	7 years to meet Australian tax requirements
Marketing communications data	Until you unsubscribe or request deletion
Website analytics	26 months in aggregated, anonymized form
Support correspondence	3 years from last contact

When we no longer need your data, we securely delete or anonymize it so you can't be identified.

Cookies and Tracking

Our website uses cookies and similar technologies to function properly and improve your experience.

Essential Cookies

These keep the website working and remember your login status. You can't really use our platform without them.

Analytics Cookies

We use these to understand which content resonates with visitors and where we can improve. The data is aggregated and doesn't identify you personally.

Preference Cookies

These remember your settings and choices so you don't have to reconfigure things every visit.

Most browsers let you control cookies through settings. Blocking certain cookies might affect site functionality though.

Third-Party Links

Our website occasionally links to external sites for supplementary resources. We don't control those sites or their privacy practices. When you click through to another website, their privacy policy applies instead of ours.

We recommend reviewing privacy policies of any third-party sites you visit through our links.

Children's Privacy

Our services target adults and professionals. We don't knowingly collect information from anyone under 18 without parental consent. If we discover we've inadvertently gathered data from someone underage, we'll delete it promptly.

Parents or guardians who believe their child provided information to us should contact our privacy team immediately.

International Data Transfers

We primarily store data within Australia, but some service providers operate internationally. When your information goes overseas, we ensure adequate protections are in place through:

• Contracts requiring equivalent privacy standards
• Verification of recipient country privacy laws
• Use of providers with strong international privacy certifications

You can contact us for details about where your specific data is stored and processed.

Changes to This Policy

We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website.

The effective date at the top shows when the current version was published. Continuing to use our services after changes take effect means you accept the updated terms.

Major revisions will include a summary of key changes so you don't have to compare versions line by line.